1. Contact ATO?
2. Re-submit the STP file?
3. Sit tight and wait for status to update?
Sorry no real solution to offer for you, just chiming in to say I have the same issue. I'm guessing you meant 15th October, and I have that pay-run and the next on the 22nd October still sitting as pending. I can see both of them showing in the ATO business portal, so it appears the status is incorrect in the Reckon portal.
Perhaps you could also look at where you may be able to verify the submissions outside of Reckon's portal? In saying that, there is nothing in the ATO bp that shows a status, and their submission ID does not appear to relate to the ATO receipt number shown in Reckon portal, so I can't see if it is still pending within the ATO.
It would seem ridiculous for it to take multiple weeks to process something that we must submit on the day of the pay-run or else (potentially) face penalties. Hopefully Reckon can clear this up soon.
Edit: After clicking the detail field for the 22nd Oct, and seeing it with a status of "Success", this one has now updated in the Home screen. The 15th Oct still shows as pending on both detail and home screens.
Yes I also found that the status did not update unless you physically went in to check on the transmission.
Thanks for your feedback. Glad to know I'm not in my own boat :-)
I just wish that Reckon would then fix the issues so that Pending files were then cleared.
I had the same problem for the submission week ending 18th October. It has been showing as pending for weeks whereas all subsequent submissions have been successful.
I just uploaded a full file replacement for that week (18/10/10) and the new submission now shows as "Success". The old submission is still there and shows as pending though.
Maybe there was something wrong at the ATO that week as all comments above seem to be around that time?
In any case, all I can suggest is uploading a full file replacement for that week.
The ATO confirmation is not automatically forcing the Reckon line to update to SUCCESS
If you click on details, you will then refresh the record to update the ATO confirmation, and you should then have a SUCCESS reading.
I too have had this problem for this week in October. A suggestion was made to do a full file replacement but Reckon does not give me the option of going back to October payrun. Earliest one I can access is Jan 2019.
How can I access earlier one and replace the payrun with ATO?
I lodge STP reports for two different company profiles and both that were submitted on October 12th, 2018 and October 19th, 2018 are still pending. I have clicked on the "Details" tab every week since lodging these and they have yet to update to a successful status. Should I try doing a replacement files?
Any advice is greatly appreciated!
This is the message:
- Either the ATO is down or Reckon SBR is unavailable.
Should I call the ATO to see if there is some comms error, or is this a Reckon or portal issue where there is a communication break between my lodgements and the ATO receiving/opening them?