Single Touch Payroll (STP) draft not showing override tax amount from the payrun

  • 1
  • Question
  • Updated 2 months ago
  • In Progress

I did my first payrun for my employees but I did edit the tax withheld amount to a lesser value within the payrun. I checked all the figures were correct and clicked finish payrun. When I went to Single Touch Payroll at the payroll menu, I saw the draft copy had the tax amount for all the employees reverted back to the original amount, which were the figures calculated by the system. I checked the payrun file again and it was still showing the adjusted tax amounts. Why the tax amounts on the Single Touch Payroll draft wasn’t the same as the payrun file? This is my first payrun, so the YTD Gross and Tax amount in STP draft should be the same as my payrun. Could anyone please help me?






Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb

Posted 3 months ago

  • 1
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
I think this is a software bug. The override tax amount does come up correctly in payment summary but not STP. Anyone experienced the same thing?
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
Can anyone from Reckon help me with this problem?
Photo of Rav

Rav, Community Manager

  • 61,090 Points 50k badge 2x thumb
Hi Hawk,
Apologies for the delay in getting back to you and thanks for raising this.

I've run this past our STP devs and they've confirmed that the Reckon One STP page is showing the tax amount not modified however when it goes through it uses the modified tax amount which you'll be able to confirm in GovConnect STP before submission.

This is a display issue in the STP area in Reckon One itself which the team are looking at as we speak and will fix. 

Be assured, your data is still sent with the modified amounts.

I'll keep you posted once the team have rectified the display issue. 
Photo of Rav

Rav, Community Manager

  • 61,090 Points 50k badge 2x thumb
Can I confirm, have you sent any pay events to GovConnect STP?
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
I did previously but when I saw the tax amounts were incorrect, I used the new delete button to remove all the pay events.
Photo of Rav

Rav, Community Manager

  • 61,090 Points 50k badge 2x thumb
Can you send one through to GovConnect STP now and leave it in draft status, our dev will investigate the disparity when its on that platform.

Also, can you advise which employee(s) is showing incorrectly.
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
I have send all pay events over to GovConnect STP now. All my employees tax are incorrect. Let’s take the last file on the GovConnect STP page for example, the file that is showing Total Gross $646.00 Totat Tax $68. For this employee when I clicked on the “detail” on the file, the Gross Pay ($4,111.66) is correct but PAYG ($1,180) is incorrect. It should be $518.54 (this YTD amount can be seen under the payrun file at Tax section)
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
Hi Rav, how did your STP devs investigation go? Have they resolved the issue? Please keep me update when is fixed. Thanks.
Photo of Kylie K

Kylie K

  • 100 Points 100 badge 2x thumb
I have just done a payrun now and I have had the same issue.  New employee started and only worked part of the pay period.  The default value of the PAYGW was nil but I increased it to the correct amount of $78.  The file that I lodged through GovConnect shows nil PAYGW for this employee.  The total PAYG on the report is the correct value, but PAYGW for this employee is incorrect.
(Edited)
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
Hi Kylie, you had the same issue as me. Let’s wait for Rav to keep us update on the situation if his STP dev team has figured out what’s wrong. I hope is not much longer as I haven’t submitted any STP to ATO yet.
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
Hi Rav, any update from your STP dev?
Photo of Rav

Rav, Community Manager

  • 60,868 Points 50k badge 2x thumb
Hi Hawk,
The devs have advised they'll need to fix the cause of this and is currently under investigation. 

I'll shoot you an email today.
Photo of Hawk

Hawk

  • 384 Points 250 badge 2x thumb
Thank you so much!