single touch payroll subscription failed

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  • Question
  • Updated 5 months ago
  • Answered
Single touch payroll comes up with failed to open subscription for a company
Help Please
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Peter Brown

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Posted 5 months ago

  • 1
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Rav, Community Manager

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Hi Peter,
Apologies for the delay in getting back to you. Has this been sorted for you as yet?
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Iceberries AU

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Hi Rav, I had problem with submit STP
It's show Error message in first payment.
and I fix it and submit again that show another error message again
they can't find the STP that i would like to replacement.
now i have not Submit any STP success...
Do I need to contact ATO?
Thanks
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Rav, Community Manager

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Hi Iceberries,
It sounds like you are selecting Full File Replacement ie. to replace a previously submitted pay event file. However in this case, as you haven't had any successful pay events so there are no pay events to replace.

If you've fixed the initial error, please export a normal pay event file and submit via GovConnect STP and it should go through fine provided there are no other issues that require attention.

Let me know how you get on.