single touch payroll using payroll premier

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Angela Edwards
Angela Edwards Member Posts: 25 ✭
edited August 2018 in Payroll Premier
Our Branch number autopopulates in the text field to 001, even though I have previously changed it and saved it as nothing (000).  Then when I connect to STP Connect, it tells me invalid branch number, ABN etc.  Once I change the branch number back to 000 and save it, reissue the STP report and export it to STP connect, it processes successfully.

Is there anyway that I (or Reckon) can stop the branch number reverting back to 001?

Thanks heaps

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2018
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    Hi Angela,
    Thanks for this, yes at this stage you need to change the branch number manually in Payroll Premier after a STP export. Our devs have advised me that the GovConnect STP portal will be updated to address that particular behaviour. 
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  • Leanne Dew_6895437
    Leanne Dew_6895437 Member Posts: 8 ✭
    edited July 2018
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    you need to use both 000 and 001 to upload different file atm 

  • Angela Edwards
    Angela Edwards Member Posts: 25 ✭
    edited July 2018
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    Thank you Rav and Leanne :)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited August 2018
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    Hi Angela & Leanne,
    The mismatch issue relating to the branch number in Payroll Premier & GovConnect STP has been resolved with an update to GovConnect STP earlier this afternoon.

    You will no longer need to manually change the branch number in Payroll Premier for an STP submission.
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