so many problems with Reckon started new system which is absolutely amazing 'Xero' i had told reckon I'm changing account software in next month but they have now logged me out so I can no longer login to any access at all
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160 Points
Posted 4 years ago
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160 Points
I can no longer log into reckon even though I am still subscribing, and its my Business that is in jeopardy, reckon not allowing me in
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25,052 Points
Have you asked Reckon why they have locked you out? Perhaps you have a different problem than the one that you are telling us. John G
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160 Points
Yes and they have tried a reboot/refresh of new pass word, also it will not accept my user ID or email to direct any changes, I have been escalated but I unfortunately need to get into my accounts today and yesterday etc
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160 Points
29 mins waiting for Tech support where he said Im still subscribed and they will escalate as he changed password and refreshed system to no avail....hope
fully it won't take long :|
fully it won't take long :|
Reckon FAQs, Employee
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10,138 Points
Hi Michelle,
Please send me your Customer ID to community@reckon.com and I will investigate where matters are at this stage.
regards,
John.
Please send me your Customer ID to community@reckon.com and I will investigate where matters are at this stage.
regards,
John.
Reckon FAQs, Employee
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10,138 Points
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25,052 Points
Good to see that in respect to your problem you now have Xero issues with Reckon!! John G
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,116 Points
Michelle / John (Reckon).
So what was the actual problem here today with the inability for Michelle to log in? I feel that the subject of this forum article, and the initial concern that was raised, has not been explained at all, and as a sideline reader of this article, I feel that the real issue has not been satisfactorily explained and/or Michelle has left readers with a particular view of what she felt had happened, These sort of articles don't truly explain what the issues are, and lead to all manner of different conclusions.
How about a full explanation of what may have happened here, John?
Michelle may have some former basis for desiring a switch, but this seems to be a second issue.
Gary
So what was the actual problem here today with the inability for Michelle to log in? I feel that the subject of this forum article, and the initial concern that was raised, has not been explained at all, and as a sideline reader of this article, I feel that the real issue has not been satisfactorily explained and/or Michelle has left readers with a particular view of what she felt had happened, These sort of articles don't truly explain what the issues are, and lead to all manner of different conclusions.
How about a full explanation of what may have happened here, John?
Michelle may have some former basis for desiring a switch, but this seems to be a second issue.
Gary
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160 Points
I'm trying to delete what was initially a search and it was posted so how to delete? The three issues have been solved once again
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,116 Points
Michelle. I believe that only Mirko, the forum administrator, can remove forum articles. But glad your three issues were solved.
Gary
Gary
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