so many problems with Reckon started new system which is absolutely amazing 'Xero' I can no longer login

so many problems with Reckon started new system which is absolutely amazing 'Xero' i had told reckon I'm changing account software in next month but they have now logged me out so I can no longer login to any access at all

Michelle Michelle

160 Points

Posted 4 years ago

4 years ago

Michelle Michelle

160 Points

I can no longer log into reckon even though I am still subscribing, and its my Business that is in jeopardy, reckon not allowing me in

Comment

1 person likes this

4 years ago

John Graetz

25,052 Points

Have you asked Reckon why they have locked you out? Perhaps you have a different problem than the one that you are telling us. John G

Comment

4 years ago

Michelle Michelle

160 Points

Yes and they have tried a reboot/refresh of new pass word, also it will not accept my user ID or email to direct any changes, I have been escalated but I unfortunately need to get into my accounts today and yesterday etc

Comment

4 years ago

Michelle Michelle

160 Points

29 mins waiting for Tech support where he said Im still subscribed and they will escalate as he changed password and refreshed system to no avail....hope
fully it won't take long :|

Comment

1 person likes this

4 years ago

Reckon FAQs, Employee

10,138 Points

Hi Michelle,

Please send me your Customer ID to community@reckon.com and I will investigate where matters are at this stage.

regards,
John.

Comment

1 person likes this

4 years ago

Michelle Michelle

160 Points

Yay sorted !

Comment

4 years ago

Reckon FAQs, Employee

10,138 Points

Great to hear Michelle.

regards,
John.

Comment

4 years ago

John Graetz

25,052 Points

Good to see that in respect to your problem you now have Xero issues with Reckon!! John G

Comment

4 years ago

Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner

19,116 Points

Michelle / John (Reckon).

So what was the actual problem here today with the inability for Michelle to log in? I feel that the subject of this forum article, and the initial concern that was raised, has not been explained at all, and as a sideline reader of this article, I feel that the real issue has not been satisfactorily explained and/or Michelle has left readers with a particular view of what she felt had happened, These sort of articles don't truly explain what the issues are, and lead to all manner of different conclusions.

How about a full explanation of what may have happened here, John?

Michelle may have some former basis for desiring a switch, but this seems to be a second issue.

Gary