Some Cheque payment to a supplier not showed in supplier account

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  • Updated 7 months ago
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Latest cheque payment made to a supplier was not showed in the supplier account.
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dorothy

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Posted 7 months ago

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John Graetz

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Dorothy.  Do you have a customer account with a similar name, which may have been used in error?  Alternatively, use the search function for the value of the payment and see what details were used for the payment.
John L G
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dorothy

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No, I do not have any customer account with a similar name. This supplier has prior year transaction but not in last past 2 years posting.
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John Graetz

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Dorothy.  Go to your cheque or bill entry, click on the down arrow for the supplier name and see what group it has been categorised under.  Has the supplier name been hidden?  Go to the Supplier list and above the list of names, click on "view label" and select All Suppliers and then see if the name appears.
John L G 
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dorothy

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Thank you so much, John. I found out there was 2 similar supplier name, one of them is separate by a space. Now, I have it merged. Once again, thank you very much.
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John Graetz

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Excellent Dorothy.  Glad you were able to resolve the problem.
John L G