Staff benefit payroll deductions showing zero balances in liability balances reports despite being recorded on the pay cheques

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  • Updated 2 years ago
Following my dilemma with this issue last week, I started going through recent pay periods to create some custom liability payments for staff benefit payroll deductions that I neglected to do but  the payroll liability balances are now showing as zero, even though the deductions are recorded on the pay cheques.

This means that I can't complete the payments or, subsequently, reconcile my bank statement. I've checked all the set ups I can think of and everything looks good, but I've obviously done something wrong.

I'm feeling overwhelmed with this and hoping one of you lovely people will be able to help me! TIA.
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Janneia Searle

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  • extremely anxious

Posted 2 years ago

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Charles van Rotterdam

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If it's a salary sacrifice deduction and you're paying them every pay then they should come back to zero, if you're paying them monthly or quarterly then they should be sitting in the balance sheet.

you can call me on 0266834083 and I should be able to talk you through it

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Janneia Searle

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Thank you Charles. You're an angel! Can I call you tomorrow sometime?
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Charles van Rotterdam

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Yes I know, of course you can
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Janneia Searle

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Okay, it won't be tomorrow, will it! Wednesday?
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Charles van Rotterdam

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Tomorrow is good too, I work from home.

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Janneia Searle

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Awesome! Not into ANZAC Day? Me either...thanks.