Staff wages have doubled up and been sent to the ATO please how do I fix this

  • 1
  • Problem
  • Updated 1 week ago
Wage amounts are all wrong
Photo of Robbie Whitt

Robbie Whitt

  • 136 Points 100 badge 2x thumb
  • confused

Posted 2 weeks ago

  • 1
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
Same happened to me - so changed products (BUT they appear to all be similar) Anyway, from what I see 1. You CANT put in negative amounts (to reduce any item) 2. Any amount (other than ZERO) for a record ACCUMULATES the record for that period. ie possibly you hit the lodge button twice, so 2 lodgements got sent, and ACCUMULATED 3. What I had to do was LODGE a ZERO payrun for the period to RESET the employee (myself) RECORD to ZERO. 4. Then redo the payroll with the correct amounts. 5. If you are just TOPPING up an amount for an employee, (CANT BE NEGATIVE), then it adds to the existing amount. Cheers
Photo of Robbie Whitt

Robbie Whitt

  • 136 Points 100 badge 2x thumb
Hi and thanks for the reply! It’s not just one payment.....from the start of the year it has rolled over last years totals all in to this year. I contacted the ato and they have said to change STP provider and to submit each payment for every member of staff again and then that will over ride totals the ato have! Heaps of work ahead for me. Any recommendations for a new STP provider app. Easy and quick set up needed. Good job I only have 2 employees with one that left in October so should only be a days work to resubmit. Hope this helps anyone else with the same problem. Thanks again.
Photo of Robyn Kelly (Partner)

Robyn Kelly (Partner), Accredited Partner

  • 7,394 Points 5k badge 2x thumb
Greg - in the free STP App there is no need to reset the App after each month or quarter
What you are saying is confusing the matter even more.

What needs to be checked is what is in the Employee's MyGov Income Statement frst and foremost.
Photo of Robbie Whitt

Robbie Whitt

  • 136 Points 100 badge 2x thumb
Ok I have started to adjust to 0.00 my staffs account....but am thinking it will only adjust this years and I will be still left the balance that rolled over. I have ready to submit the years proper totals into a new STP registered with the ato. Hopefully I am on the write track and the staffs accounts will come down on Monday. ATO has said that fines can apply if it’s not don’t correctly or not done on time: considering sub contracts after the job keepers is up. Way to much hassle trying to do the right thing.
(Edited)
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
Robbie - I believe the ATO is only concerned that you have PAID the correct tax at the CORRECT time. Assuming you do a BAS - this would reflect payments made to employees, deductions made. If you do it electronically - then bank statements reflect this. So, if you have done this, then I wouldnt worry. This STP is a new system for us - pain in the arse quite frankly - the ATO should have produced their own application to do it - with files stored on your own PC. Regards Greg
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
What you need to do is have staff check their mygov acconuts (assuming they have them - again another pain in the arse) The amounts here are the amounts that you would need to put into any new STP system so that final balances at end of the financial year are correct, and align with your software. Greg
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
ie when you make a STP lodgement, the employees mygov account is updated. So, you need to get these correct - for the end of the year.
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
Hi Robbie - I changed to Payroller (because of support - but looks like this forum has some support for the Reckon product now, so up to you) I didnt change my "double-up" because it was first one I did ie start of year - so just "let it carry over" for the 2nd quarter - then changed to new product to finish the year - so far, so good. Didnt think that you could do a negative transaction (but havent checked for a year) Good luck - yeah the ATO says "sort it out with the provider" - I had same response when I talked to them.
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
Dont know how to reply to Robyn - please CHECK what I wrote ie CHECK A PERSONAL mygov account to see what has gone thru ? I can only reply based on experience WITH DOING IT and HAVING a problem, then contacting the ATO, and then finally CORRECTING it. Cheers
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
Why cant I reply to an ACCREDITED PARTNER Robyn ? You comments are incorrect IMO. Regards
Photo of Robbie Whitt

Robbie Whitt

  • 136 Points 100 badge 2x thumb
What a crock of shit this has all been. Nothing has changed with the reckon totals after spending/wasting hours adjusting them to zero. As for correcting an Error well just forget it. I submit the proper figures via pay roller and now it’s all been added up to one big lump sum with the ATO. Will now do my bas and end of year and explain to my accountant. ATO and government can jam its fines up it ass as this new system was meant to catch businesses out doing the wrong not paying super. All it’s done is punished business that are doing the right thing for making a easy mistake. Why bother in the 1st play being legit. 9 years doing the correct thing by staff and the ATO......not angry not upset.....but I am Done.
(Edited)
Photo of Greg Stewart

Greg Stewart

  • 220 Points 100 badge 2x thumb
ahh yes - the new "stp payroll" does not affect the entries from the old "stp payroll" from what I see. (I followed the advice and put in the year to date from reckon into payroller before doing my end of year run). Of course it added the year to date from reckon to the previous reckon lodgements. I think this has to do with the unique ID attached to each lodgment - ie to modify a transaction it looks like you have to MODIFY / Resubmit that transaction. Luckily I was able to resubmit again with a zero payroll (overwrite), then again resubmit without the reckon year to date values,  and now my mygov totals (personal) are correct. Agree Robbie - this system is a piece of s**t. You wont get fined for trying to do the write thing (IMO). I believe that you have to redo the RECKON lodgements with their software (if you can) to zero to get it correct. I was fortunate to have the double up in first lodgement - so didnt correct, just made 2nd lodgement with new system ZERO to get it to agree. Then just used new system going forward. From what I have seen, they are all similar - I would stick to using one where you can use your pc as well as mobile (not my preferred). cheers