statements - emails not working

  • 1
  • Question
  • Updated 9 months ago
  • Answered
Have been emailing statements successfully until now.  Is there any reason why they arent working at the moment?  Have tried 4 times in last 24 hours - not only does it create duplicates which need to be removed, they are not sending.  
Photo of Donna Harding-Smith

Donna Harding-Smith

  • 130 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of John Graetz

John Graetz

  • 18,994 Points 10k badge 2x thumb
Hi Donna.  There could be many reasons why your statements are not printing.  This has been a "popular" over a period of time, but I cannot recall having seen anything in recent time.  A search of this site, using key words, could enable you to find a fix for your problem.
What I am going to do though is potentially provide you with a fix for the duplication problem.  I had this problem some four or so weeks ago, after the Hosted update was rolled back.  It only occurred for me with one company on one particular computer, with heavily customised pay slips.  I eventually found a path which overcame this problem.  Have a look at this, as you may be able to follow the same sort of path to fix your duplication problem:
https://community.reckon.com/reckon/topics/printing-pay-slips-in-hosted-is-suddenly-being-duplicated
John L G