statements take so long to build

  • 1
  • Question
  • Updated 8 months ago
When selecting all customers to create statements and filtering out 0 balances / no activity etc it takes approx 60 sec per statement to create. 1 hr for 60 statements. Then to print these it takes another 60 sec per statement. That is 2hrs = 1/4 working day to produce 60 statements. I was on Reckon help for an hour and was only told this is how it is. Does anyone have the same problem or is Reckon doing something about this?
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John Sherrard-Smith

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  • frustrated

Posted 8 months ago

  • 1
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Kevin Russell, Accredited Partner

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Have you tried making a portable backup and restoring it?
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Rachel

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We had the same issue and we have 250+ statements, would take close to four hours! We now email them and the time has dropped significantly, generally just over an hour to generate now...