Statutory super (SA) payment is being repeated seven times during the weekly pay cycle

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  • Updated 10 months ago
On Payroll Premier payslips, the statutory super (SA) payment is being repeated seven times during the weekly pay cycle and then adds up these seven day amouts to given an incorrect Superannuation total for this pay period
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David Winter

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Posted 11 months ago

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John G, Information Support Analyst

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Welcome to the Reckon Community, David.

That is rather strange behaviour which we have not heard of previously.  

When did this behaviour start?
Just this last pay?
After upgrade?

Were any significant changes made to employees' payroll and setup just before this behaviour started?

Any further elaboration will be appreciated to understand what may be causing the issue and the best way to handle it.


regards,
John.