Statutory super (SA) payment is being repeated seven times during the weekly pay cycle

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David Winter
David Winter Member Posts: 1 ✭
edited August 2017 in Payroll Premier
On Payroll Premier payslips, the statutory super (SA) payment is being repeated seven times during the weekly pay cycle and then adds up these seven day amouts to given an incorrect Superannuation total for this pay period

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited August 2017
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    Welcome to the Reckon Community, David.

    That is rather strange behaviour which we have not heard of previously.  

    When did this behaviour start?
    Just this last pay?
    After upgrade?

    Were any significant changes made to employees' payroll and setup just before this behaviour started?

    Any further elaboration will be appreciated to understand what may be causing the issue and the best way to handle it.


    regards,
    John.

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