still have loop login issue with v1.12.3 iOS stp app

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  • Problem
  • Updated 2 months ago
Can’t log in loop continues to ask for registration and login even with updated v1.12.3 STP app for iOS
My Ann is 11362810463
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Mai Lee

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Posted 2 months ago

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Rav, Community Manager

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Hi Mai,
Now that you've updated to the new version of the app, can you please logout of the app account (Settings > Logout), close the app in full ie. swipe it away from your running apps and then log back in.

Can you confirm with me if you're able to login successfully after this.
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Mai Lee

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I am still unable to. The first screen I get is abn registration screen
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Mai Lee

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But it keeps on looping me back to login screen. I then enter my email and password and it continues to loop back to abn screen again. Also please note that I did register originally with incorrect email address which you have fixed for me. Sonos I used new address with new password but it does not work
Thanks.
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Rav, Community Manager

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Hi Mai,
I've had a look at your ABN and this message is appearing for a different reason than the wider issues that were occurring over the last couple of days for some users.

In your case, the email address that your ABN has been registered under looks like its been spelt incorrectly ie. the email domain has been spelt as @optusnst.com.au 
I'm guessing it should be @optusnet.com.au correct?

Something else to note though, is that there is a separate account under the email address (with the correct spelling) which has an active Reckon One book & subscription started to it yesterday (11 May). Do you actually require this?
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Mai Lee

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You are right about my domain. So what should I do to correct it now?

I don’t require Reckon Onebook. It was while I was trying to sort out my looping and resetting password that I thought I had to do that. Please remove it for me and please fix my problem so I can complete my pay run for Jobkeeper.

Thank you
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Mai Lee

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Urgent - please reset my password for registered incorrect email so I can continue with my payruns under abn 11362810463. The other option is to remove my registration in reckon one so I can register correctly with stp. Your pre ious reply was spot on. Please help