Stock price download no longer active as of 1 August

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  • Updated 5 years ago
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On 1 August 2014, the current stock price quotes download functionality will no longer be active and is to be replaced by a service on a new platform.

This is a result of a forced technology change to the domain name servers from which the data is delivered, which takes effect on 1 August. Therefore from this date onwards the stock price quotes download in your current software is expected to cease.

Under these circumstances we have moved the service to a new platform, which will be available in our latest version - Reckon Accounts Personal Plus and Home & Business 2015. If you are currently using this functionality and wish to continue to use it, an upgrade to the 2015 version is required. In the meantime, you may manually update your stock prices from ASX.

A guide on how to manually update your share prices is available within the community.
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Mirko, Alum

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Posted 6 years ago

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John Campbell

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As a user of Quicken for nearly 20 years, I too have been struggling with the share price updates, and over the last 10 years I have repeatedly emailed requests to improve the functionality, so that I could more easily export and import the price information to correct when I forget to update every 7 days. The rare responses from Quicken/Reckon has been less than satisfactory. 

Now we are given 24 hours notice that the service is to be removed, with the excuse of a change of server. Surely if it is only a change of server, this could have been more seamlessly applied to the existing software. Why couldn't the previous server functionality be provided at a new address so our existing software continue to work ?

This appears to be a poorly planned change, with little regard for the QPP user community. My only hope is the new server provides some improved functionality, although the past history of support for share price downloads makes me sceptical.

We have been your loyal customers and I don't think you should take that for granted in this way.

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gp doc

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Hi John

Your comment was better constructed but my anger is causing me to think very unkindly of the Reckon incompetence... Will start to look for another program when I finish typing this.  I have used all their products for about 20 years also will I be with them next year ?

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