stolen credit card used

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StaceyL123
StaceyL123 Member Posts: 27 ✭✭
edited August 2019 in Accounts Hosted
A stolen credit card used to purchase from us in Feb and then the bank took the money back in March. How do i enter this ?   I'm currently doing the March rec to get the BAS done by EOM. We use Premier 2017.  I ticked accounts hosted as premier was not there to choose

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  • glendaveale
    glendaveale Member Posts: 176 ✭✭
    edited April 2018
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    I would raise an adjustment note for the amount and then refund via the bank entry.
  • StaceyL123
    StaceyL123 Member Posts: 27 ✭✭
    edited April 2018
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    Hi Kevin, I recorded it as a customer invoice - c/c payment over the phone- deposited funds - once cleared in bank and then month later bank took the money back. 

    I will tell the accountants about it because the goods went to someone for free.  It's not really a refund and we got the goods back.    My advice to all businesses is to have a credit card authorisation form to be filled out and returned before processing over the phone payment.  When you put in the credit card manually that actually forces the payment and the bank can't let you know it's stolen. thanks for the help

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