STP

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  • Updated 5 months ago
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I successfully lodged my first STP. However I updated my phone and restored from an old backup which resulted in my losing the details on my multi factor authenticator app. Now I cannot get into GovConnect to lodge my second STP.  Please help!!
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Jodie

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Posted 5 months ago

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Rav, Community Manager

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Hi Jodie,
If you don't have the original Google Authenticator used and need the MFA revoked, there are stringent security controls around this.
You must get in touch with our Support team to initiate it as they will need to verify the account owner. If this is successful, they will organise for MFA code to be revoked. Its not instantaneous unfortunately due to the sensitive nature of information in the Single Touch Payroll process.
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Jodie

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Thanks Rav

Can you please post the support teams number or email address?