STP

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Penelope Martin
Penelope Martin Member Posts: 8 ✭
edited January 2020 in Accounts Hosted
Using Hosted, I have a new employee with his TFN correctly entered.  It has been verified as a valid TFN.  When selecting employees for the STP report , the program tells me there is missing information for this employee.  I have entered an employee no, TFN and his personal details - name address birth date start date, phone no.  And it still doesn't function

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited January 2020
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    Hi Penelope,
    Can you please review Step 2, 3 and 4 in our STP file preparation guide below and check all of the fields listed -

    Preparing your Reckon Accounts company file for Single Touch Payroll
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  • Sue_10075371
    Sue_10075371 Member Posts: 41 ✭
    edited January 2020
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    Hi Penelope.  Did you put spaces in the employee's phone number?  That's what caught me out. I removed the spaces and the problem solved.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited January 2020
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    All my employees are set up with spaces in their phone numbers & this hasn't caused any lodgement issues.  However they are all mobile numbers & in the same format: xxxx xxx xxx so maybe that format's required for mobiles if using spaces.

    From memory, I believe brackets create a problem (eg  for landline numbers).

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Penelope Martin
    Penelope Martin Member Posts: 8 ✭
    edited January 2020
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    Thanks for all the help  I formatted the mobile no as per Shaz and entered the TFN in the Payroll/Compensation tab.  I only had it in additional info under employment .  It was reentering the TFN in the correct tab that solved the problem 

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