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Penelope Martin
Member Posts: 8 ✭
Using Hosted, I have a new employee with his TFN correctly entered. It has been verified as a valid TFN. When selecting employees for the STP report , the program tells me there is missing information for this employee. I have entered an employee no, TFN and his personal details - name address birth date start date, phone no. And it still doesn't function
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Hi Penelope,
Can you please review Step 2, 3 and 4 in our STP file preparation guide below and check all of the fields listed -
Preparing your Reckon Accounts company file for Single Touch Payroll
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Hi Penelope. Did you put spaces in the employee's phone number? That's what caught me out. I removed the spaces and the problem solved.0
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All my employees are set up with spaces in their phone numbers & this hasn't caused any lodgement issues. However they are all mobile numbers & in the same format: xxxx xxx xxx so maybe that format's required for mobiles if using spaces.
From memory, I believe brackets create a problem (eg for landline numbers).Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thanks for all the help I formatted the mobile no as per Shaz and entered the TFN in the Payroll/Compensation tab. I only had it in additional info under employment . It was reentering the TFN in the correct tab that solved the problem1
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