STP

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  • Problem
  • Updated 1 month ago
Did a pay run this morning in payroll premier. STP didn't create a file. Whats next?
Tried to ring support. Advised haven't capacity to handle all calls. Then Hung up.
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Peter Lumsden

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Posted 1 month ago

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Kevin Russell, Accredited Partner

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How do you know? Have you turned STP on?
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Peter Lumsden

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There seems to problem after problem. Trying to send pay slips by email. Recipients only get a quarter of a pay slip showing in PDF format. Changed Print Setup. Still doesn't work.
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Peter Lumsden

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Hi Kevin. Have you got an answer for me?
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Trish Baddeley

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STP is automatically turned on in the latest version of Payroll Premier. To check yours is on, go to Preferences - Payroll & Employees - Company Preferences - "Enable Single Touch Payroll" box should be ticked.  I hope this helps
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Peter Lumsden

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Thank you Trish for replying. I maybe dumb but Preferences - Payroll & Employees - Company Preferences doesn't exist
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Patricia Baddeley

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Hi Peter
I sure you are not dumb.  I should have clarified.......preference etc.... in your Reckon software, not the Reckon portal.  

I've just discovered I'm using Reckon Accounts Premier, not Payroll Premier. I didn't realise they are not the same product so our softwares might be quite different.
Sorry if I've given incorrect information.