STP
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Peter Lumsden
Member Posts: 23 ✭
Did a pay run this morning in payroll premier. STP didn't create a file. Whats next?
Tried to ring support. Advised haven't capacity to handle all calls. Then Hung up.
Tried to ring support. Advised haven't capacity to handle all calls. Then Hung up.
1
Comments
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Where do I turn it on if it is off. When I go to STP report no employees are shown0
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I'd like to know as well as the guide does not say anything about turning it on in the 19/20 version of payroll premier- I have been using it for a year without an issue.
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There seems to problem after problem. Trying to send pay slips by email. Recipients only get a quarter of a pay slip showing in PDF format. Changed Print Setup. Still doesn't work.0
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Hi Kevin. Have you got an answer for me?
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STP is automatically turned on in the latest version of Payroll Premier. To check yours is on, go to Preferences - Payroll & Employees - Company Preferences - "Enable Single Touch Payroll" box should be ticked. I hope this helps0
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Thank you Trish for replying. I maybe dumb but Preferences - Payroll & Employees - Company Preferences doesn't exist0
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Hi Peter
I sure you are not dumb. I should have clarified.......preference etc.... in your Reckon software, not the Reckon portal.
I've just discovered I'm using Reckon Accounts Premier, not Payroll Premier. I didn't realise they are not the same product so our softwares might be quite different.
Sorry if I've given incorrect information.0
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