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Sherry Humphreys
Sherry Humphreys Member Posts: 18 ✭
edited May 2019 in Reckon One
Have an entity with 2 branches, have registered 2 software IDs, have confirmed with the ATO they are correct, they tell me they are only attached to the ABN not the branch. Keep getting errors. Errors: 014f00b0-6d65-11e9-b6ea-fd5d55c62e12@reckon.com
4d4c57c)-67d3-11e9-8596-31d495a905c3@reckon.com,
03324170-5c13-11e9-8094-8ddc696e7362@reckon,
also I am selecting new payrun/full file replacement and it keeps asking for the file replacement but all files have errors, so technically they are not replacing ato submitted and accepted files.
 Not sure where to go from here. Had about 6 attempts at this.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited May 2019
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    Hi Sherry,
    Full File Replacements will only be accepted to replace a successful submission which in this case they haven't been.
    Can you let me know the actual ATO error message as well that you're receiving in these pay events? (At the top of the page when you click into the pay event)
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  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited May 2019
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    As stated previously getting ato receipt numbers followed by @reckon.com. Also it says; The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again. (verbatim) Also; We were unable to process your submission because we could not locate the submission that you have requested to be replaced. Getting different messages each time. Thanks for your help.
  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited May 2019
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    Could be related to the branch numbers?
  • Sherry Humphreys
    Sherry Humphreys Member Posts: 18 ✭
    edited May 2019
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    As stated previously getting ato receipt numbers followed by @reckon.com. Also it say: the following error messages have been returned from the ATO and to be reviewed. You may need to make changed in your accounting product before submitting again. (verbatim) Also; we were unable to process your submission because we could not locate the submission that your have requested to be replaced. Getting different message each time. Thanks for your help. I have another entity that I have successfully lodged for, so I think I am on the right track. Software ids are correct have checked with ato.

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