STP android app pay run amount problems.

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  • Problem
  • Updated 6 months ago
I seem to be unable to type in the cents amounts in gross pay & employer super contribution boxes of pay run. There is no decimal point or full stop on the keyboard. Please help!
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Claudia Benn

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Posted 6 months ago

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Rav, Community Manager

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Hi Claudia,
Which phone and keyboard app are you using?

I've tested on my Samsung Note 8 using the Google Keyboard and also the Samsung Keyboard apps and it works fine. (see screenshot below).

Can you post a screenshot of yours when you encounter this (use the camera icon in the forum reply box to upload an image).



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Claudia Benn

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Hi Rav

Thank you for your prompt reply!

My phone is a Samsung Galaxy Core Prime SM-G360G Android version 5.1.1

Please see screen shot:
'.-' is greyed out and non-active!
I have sent the pay run to the ATO but gross pay & super amounts are rounded down to nearest dollar. Can't ring the ATO as lines are too congested, not sure what to do.
Thanks,
Claudia