When I first used the app back in May (and before I was locked out - https://community.reckon.com/reckon/topics/how-do-i-reset-an-incorrect-stp-app-username-e-mail-address)
I made a one-off (final pay) report to the ATO that doubled up in the Annual
Income Statement because I foolishly put the payments into the YTD field at set-up as well as making a payroll report.
Now that I have access to my account, I thought I could just make an adjustment that would correct the YTD figures. I have created a draft adjustment to the doubled-up pay, but cannot edit the figures to include a negative amount. I can enter a “-‘’, but as soon as I enter any figure, the app deletes the entry and displays “YTD total can’t be negative Please check and update your adjustment amount”.
I suspect the problem is related to the fact that my 2019-20 YTD totals are also incorrect.
The first time I logged in after being locked out, I selected “No” at the “Have you made any payments since 1 July 2019?” screen. When I went to check the YTD figures (to confirm the duplication in 2018-19), my pay summary in the employee tab correctly showed the current year totals were all zero, but did not show any 2018-19 figures. I logged in again and selected “skip this” at the “Have you made any payments since 1 July 2019?” screen and was correctly shown the duplicate totals as amounts for last year (2018-19). However, after logging in again later and selecting “skip this” again, my pay summary in the employee tab now shows last year’s duplicate totals as amounts for the current year (2019-20). Having selected “skip this” twice, I no longer get the “Have you made any payments since 1 July 2019?” screen when I log in and can’t seem to find a way to tell the app that I haven’t made any 2019-20 reports. Clearing cache data and reinstalling the app makes no difference.
While the 2019-20 YTD error is not an immediate problem (and I am unlikely to need to report this FY, so the error will not go to the ATO), I cannot make the necessary adjustment to my 2018-19 YTD figures.
I’m also concerned that, if I can make the adjustment, it will reset the last pay flag and the Annual Income Statement will no longer be Tax Ready (given the likelihood that the Tax Ready flag would be reset - https://community.reckon.com/reckon/topics/how-do-i-process-end-of-year-finalisation-on-reckon-stp-app). My plan was to make an adjustment for the double amount and, once that was processed, simply repeat the single pay report as a final. I’m a bit concerned as well that there is nowhere in the draft repeat pay screen to tick “Final pay”. I haven’t got that far yet, but is that an option on the Declaration screen?
So, to summarise:
2019-20 YTD totals currently show incorrect 2018-19 totals;
I can’t enter negative adjustments to the single 2018-19 pay report; and
I can’t see a “Final pay” option for my proposed repeat final pay.