STP app error - Adjustment declined by ATO

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  • Updated 2 weeks ago
I have been trying a number of times now to submit my pay runs (weekly since 6 June) however I keep getting a decline from the ATO.

I’m cautious I need to get this done ASAP give the end of the financial year next week.

Has anyone has this issue? I have tried a few solutions found in the forum but none that have worked.

I have attached the image that keeps appearing.
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Rob Font

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Posted 3 weeks ago

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frank

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On June 20, the ATO system receiving info from R-STP-App seems to have fallen over. I had differing 'error' messages from the system myself, which finally resolved after a 'draft' R-STP tab turned into a 'done' tab. HOWEVER, having put in such 'adjustments' to R-STP a total of three times, (the last time of which was apparently successful), I now find that the ATO listings of my STP lodgements has not recorded ANY of the three inputs I made, but R-STP has recorded against each of my employees, 3x the actual Gross and Withheld amounts in that catastrophic June 20 session with the ATO.  - I have also logged a request for Ravi to help - he has been terrific in previous situations where I needed help - Fingers crossed!

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Nadia

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Rob,

Its a glitch in the system.

The system  has added or subtracted a strange decimal amount to your employee's Year-to-date Gross Pay.

You need the strange decimal number from your MOST RECENT error message, as this number changes with each error message.

If this is NOT your MOST RECENT error message, screenshot your MOST RECENT error message.

If the number you provided above IS your MOST RECENT error message, then...

To stop the error messages and allow you to submit payruns correctly again, you need to get the Year-to-date Gross Pay back to a whole number (ie. NO decimal places).

If the details you provided are from yourr most RECENT error message, then you need to add 0.0300000001 to your Gross Pay. (Alternatively, you could deduct 0.0699999999, but some people have had problems with the "minus" not working.)

To do this... 

Create a new payrun
Select dates & your employee
Then enter the payrun as

Gross pay $0.0300000001 (After the decimal point put 1 zero, 1 three, 7 zeros & 1 one)
Tax $0, 
Superannuation $0

It will allow you to enter the 10 decimal places, then when you hit SAVE it will only show 2 decimal places (0.00),  but it will then let you submit it,  and stop giving you errors. So you can then submit payruns correctly again.

You need to then check your business portal or phone the ATO to clarify which of your payruns have submitted correctly to the ATO.

In my case, the ATO did not have a record of any of my "error payruns", so I entered them all again.

Other people have commented that some of their "error payruns" DID submit to the ATO so they did NOT need to submit them again. 

You'll need to check with the ATO to clarify whether your error payruns submitted.

Also, for some people this took 2 steps to remove the glitch, so if you get another error message, provide the details from that message.
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Rob Font

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Hi Nadia,

I really appreciate your help.

Unfortunately that image uploaded isn’t my most recent error. I have now uploaded it.

I hope you will be able to assist with the current error that is appearing and provide the correct figures for me to fix it?

Appreciate your help again.

Cheers
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Rav, Community Manager

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Hi Rob,
This issue is resolved in the latest update of the app released today. Please download & install v1.12.9 from the App Store.

More info here - https://community.reckon.com/reckon/t...