STP app help

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  • Problem
  • Updated 5 months ago
I downloaded the STP app yesterday but I’ve made mistakes and can’t delete these. Can someone help to delete my whole account and start back over again? I haven’t submitted anything to the ATO. I’ve made mistakes on both accounts I set up. accounts@banoradental.com.au ABN: 2960 269 5429
gavin@banoradental.com.au. ABN: 7493 229 4681

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renee

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Posted 5 months ago

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Rav, Community Manager

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Hi Renee,
I've taken a look and it looked fairly messy. I've deleted both ABN registrations and app accounts.
You'll need to register again on the app and set up your ABN's as you need them.
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renee

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Thank you so much. Another account was also set up rjshoobridge@gmail.com ABN 2960 269 5429 As I couldn’t get the first one to work. Could you also delete this one so I can start fresh
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Rav, Community Manager

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Hi Renee,
I deleted that ABN earlier but would you like me to delete the actual Reckon Portal account under that email address as well?
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renee

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I would like all of these deleted so I can start fresh again.
I’m hoping by you deleting I can start fresh having no draft payrolls and no YTD totals setup. If I have to set up each staff again that is completely fine. I just want each three completely deleted.
rjshoobridge@gmail.com ABN 2960 269 5429
accounts@banoradental.com.au ABN: 2960 269 5429
gavin@banoradental.com.au ABN: 7493 229 4681
(Edited)
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renee

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If you can please confirm if all of the three above have been completely deleted from the portal and the STP app so I can restart
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Rav, Community Manager

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Hi Renee,
I've deleted the account for rjshoobridge@gmail.com
The others were already deleted this morning.