STP APP ISSUES

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  • Updated 1 month ago
Hi, After downloading the STP app and registering the software ID, I sent the first YTD pay run, it did say the pay run  was a success, which included 3 weeks of pay on July 20th.  I did the second weekly pay run a week later on July 27th, it was pending and the next day it went through. (success).  I called the ATO to check if every thing is in order, they say they have only received the 2nd pay run  and not the first YTD pay run.. In your app the pay summary  for the employee registered,  it shows the  full amount of both pay runs. Why is the first run  not  showing with the ATO, how do I resend with out  doubling up. please help .
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Maureen Saldanha

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Posted 3 months ago

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Rav, Community Manager

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Hi Maureen,
When the app asks you during setup to enter any YTD balances that an employee has already been paid in the financial year, this is not a pay run. Its simply adding the balance and then further pay run submissions build on that which you'll see reflected in the Pay Summary section for the respective employee.

Only pay runs that are created and go through the declaration sign-off are what is transmitted to the ATO.
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Maureen Saldanha

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Thanks for your reply, So do I create a pay run for the YTD balance minus the 2nd pay run?. And if I do that, what happens to the pay summary? will the total increase in the pay summary? how do I fix that? Appreciate your help. Thanks
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Maureen Saldanha

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Hi Rav, sending this message again can you please help >(Thanks for your reply. So do I create a pay run for the YTD balance minus the 2nd pay run?. And if I do that, what happens to the pay summary? will the total increase in the pay summary? how do I fix that? Appreciate your help. Thanks)
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Maureen Saldanha

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Hi, I decided to do the YTD (first) pay run again. As I am ready to submit, the app is asking me to call ATO to register my software ID. which I have already done. and the ATO has received my second pay run.  I called them anyway and they say its all good at their end,  now I am stuck?? please help 
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Maureen Saldanha

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Thanks for your reply Joseph, how do we differentiate the positive and the negative on the app?   
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Joseph Li

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-500 gross pay in the adjustment would reduce the year-to-date income statement gross pay by $500.
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Maureen Saldanha

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How do we minus (-) on the app. I did an adjustment it actually has added to the total. also I submitted a new pay run against the error/not submitted, as you suggested, that has doubled up too, even though it is still sitting as error, it is very frustrating. Please help
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Joseph Li

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The numeric keyboard should have a minus key. Ask employee to check the myGov income statement figures before making adjustment from the App. What matters is the myGov income statement.
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Maureen Saldanha

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Oh okay, I was not aware that  I have to physically  put a minus (-) before the amount to subtract. I was in the impression that a new adjustment means (-) subtracting. I will check with the employee, before I do the adjustment. Thanks for your help, hope this works.