STP App - JSON object has incorrect values

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  • Problem
  • Updated 3 weeks ago
I’ve just set up RECKON STP App to report salary/tax/super payments to ATO - just reporting as I am 1-4 employees and do the payments myself. The software was successfully registered with ATO.

I have tried several times to submit information on just one pay run and each time it is declined by the ATO with the following error message: 

- Your JSON object has some incorrect values -
I have no idea what to do here, or what a JSON is?? Any suggestions?

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Erin

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  • frustrated

Posted 3 months ago

  • 1
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Rav, Community Manager

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Hi there Erin,
Great to hear you're starting to use the new STP app! 

You've mentioned you've tried to submit several times, were these all in relatively short succession to each other?
Can I grab your ABN and I'll ask our STP team if there's any further info we can see as to why you're being presented that message.

Cheers
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Erin

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The user name is: erin@pamplemousse.com.au
The company is Pamplemousse Pty LTD
ABN: 19097738166.

The first submission in the Reckon STP app was a pay run, then after it was declined I submitted three adjustments in short succession. These were also declined. I just tried again three days later and still declined.

Thanks for the help.
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Rav, Community Manager

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Thanks for this Erin,
I've had a word with the team in regard to this error message and they're looking into it. The error seems to be not related to the app specifically as there have been a couple of reports from non-app STP users as well.
I'll let you know as soon as I hear further information on this.
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Rav, Community Manager

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Hi Erin,
Apologies for the delay in getting back to you.
Our devs have pushed a fix through to correct this error.

When you've got a chance, can you please confirm if its all working correctly for you now?
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Natalie

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Hi Rav, I also had this problem and after the fix, was able to resubmit old payroll STPs fine except one from 29 April 2019.  Do you know why this may be?
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Shane Lyons

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Im having this same problem today. What is the fix?
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Wayne Seabrook

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I'm having the same issue - JSON object has some incorrect values - how do I fix this???
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Debra Banfield

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Hi Wayne,
I see you found a solution to this problem. What was the solution because I have the same  issue.
Best Regards,
Debra
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Wayne Seabrook

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My error was in the company information screen (legal information) set up in Reckon Hosted.  I had city/state and postcode entered in the wrong fields.   I hope you get your error sorted.
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Cathy Cai

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Hi Ray, I’ve just set up RECKON STP App via my mobile  to report salary/tax/super payments to ATO - just reporting as I am 1-4 employees and do the payments myself. The software was successfully registered with ATO.

I have tried 2 pay runs to submit information on just one pay run and each time it is declined by the ATO with the following error message: 

Pay run has been declined by the ATO, please review the message below and make an adjustment if required. 

- Your JSON object has some incorrect values - 


I have no idea what to do here, or what a JSON is?? Any suggestions?


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Debra Banfield

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Me too!! This is a message I have received as well
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Rav, Community Manager

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Make sure that you're on the latest version of the app ie. check for updates from your respective app store. More importantly, make sure there are no special characters in employee names, addresses, phone numbers etc
The same thing applies to the details in the 'Company' section in the app.
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Cathy Cai

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Hi Rav,

Thanks for your prompt reply. 

I have checked the app version and company/employee info that all good now. But with pay runs had been declined by ATO, I need to do review & adjust. So what I should do if no need to do any adjustment. 
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Cathy Cai

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Hi Rav, 

I have just summitted "0" on adjustment and received approved by ATO with success. Does that mean my STP pay runs completed correctly?