STP app. Pay runs being declinded

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  • Updated 2 months ago
STP App. Constantly asking if I have registered with ATO which I have. All payroll runs are being declined, but ATO has actually recieved them. No error message is coming up on app. Please help
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Suzane Hutton

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Posted 2 months ago

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Rav, Community Manager

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Hi Suzane,
When you click into the pay run and then click the 'Declined by ATO' status, a full error message will come up to let you know what's caused the failure.

Can you let me know what the full message is and/or take a screenshot & post it.
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Fuss Day Spa .

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When you click on adjust and review this comes up
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Rav, Community Manager

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This message means that at some point previously you've entered a figure into the app that is more than 2 decimal places ie. the screenshot shows $4445.5038 in the Gross Pay field.

What you need to do is create an adjustment in the app (Pay Run screen > Blue + symbol > New Adjustment) to bring that figure to a valid 2 decimal figure ie. you could enter an adjustment for something like -$0.5038 to cancel out that figure.