STP ATO Error Message

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  • Question
  • Updated 2 months ago
  • Answered
Hoping for some help please.  I lodged our pay run thru STP about a week ago and I thought it went thru fine. I just went back in to lodge another one and found this message. I can't work out what I have done.  Thanks
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Leanne

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Posted 3 months ago

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Rav, Community Manager

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Hi Leanne,
The 'Please contact the tax office' message means that the Software ID has not been registered.

Did you do this prior to your first STP submission? Or have there been any changes to your STP setup? 

Where is my Software ID for GovConnect Single Touch Payroll (STP)?

"Please contact the tax office" - Single Touch Payroll
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Leanne

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Thanks Rav. No I hadn't registered the software id. Must have missed that step. All done now.
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Capricorn Stages

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I am getting the same error but I have the software ID in there.Any other ideas?
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Fozzie

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I'm having the same issue; maybe need to upload again?  Hopefully someone will let us know.

TF