STP ATO Error Message

Hoping for some help please. I lodged our pay run thru STP about a week ago and I thought it went thru fine. I just went back in to lodge another one and found this message. I can't work out what I have done. Thanks
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740921/RackMultipart20180715-32715-1ucdjm3-stp_inline.PNG?1531689672

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1740921/RackMultipart20180715-32715-1ucdjm3-stp_inline.PNG?1531689672

Leanne

934 Points

Posted 3 months ago

3 months ago

Rav, Community Manager

61,122 Points

Hi Leanne,
The 'Please contact the tax office' message means that the Software ID has not been registered.

Did you do this prior to your first STP submission? Or have there been any changes to your STP setup?

Where is my Software ID for GovConnect Single Touch Payroll (STP)?

"Please contact the tax office" - Single Touch Payroll