STP ATO Error Message

  • 2
  • Question
  • Updated 6 months ago
  • Answered
  • 2
Hoping for some help please.  I lodged our pay run thru STP about a week ago and I thought it went thru fine. I just went back in to lodge another one and found this message. I can't work out what I have done.  Thanks
Photo of Leanne

Leanne

  • 1,216 Points 1k badge 2x thumb

Posted 1 year ago

  • 2
1 year ago
Photo of Rav

Rav, Community Manager

  • 91,542 Points 50k badge 2x thumb
Hi Leanne,
The 'Please contact the tax office' message means that the Software ID has not been registered.

Did you do this prior to your first STP submission? Or have there been any changes to your STP setup? 

Where is my Software ID for GovConnect Single Touch Payroll (STP)?

"Please contact the tax office" - Single Touch Payroll
1 year ago
Photo of Leanne

Leanne

  • 1,216 Points 1k badge 2x thumb
Thanks Rav. No I hadn't registered the software id. Must have missed that step. All done now.
1 year ago
Photo of Capricorn Stages

Capricorn Stages

  • 270 Points 250 badge 2x thumb
I am getting the same error but I have the software ID in there.Any other ideas?
2018-08-08T07:59:28+00:00
Photo of Fozzie

Fozzie

  • 230 Points 100 badge 2x thumb
I'm having the same issue; maybe need to upload again?  Hopefully someone will let us know.

TF
6 months ago
Photo of sherrie

sherrie

  • 182 Points 100 badge 2x thumb
There are numerous error messages from the tax office and I cannot submit successfully.  Please supply a list of errors and solutions . 

  • 2

Powered by Get Satisfaction