STP ATO Error

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  • Updated 5 months ago
Hi I uploaded my first pay run of STP to the ATO last night and the status was pending.  I thought I had registered with ATO that Reckon was my software provider but hadn't. I called the ATO today and registered it, but now the message code is error and that I need to register it with the ATO.  I have shut it down and restarted but still the same error.  Do I need to upload the file again.  I am using the latest Reckon Accounts desktop.  Sorry but this is my first attempt at STP - thanks
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Sue Kemp

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Posted 5 months ago

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Rav, Community Manager

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Hi Sue,
Welcome to the world of STP.

Yes now that you've registered your Software ID, you'll need to submit your pay event file via the GovConnect service and it should go through without any trouble (provided there are no errors in the file).
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Sue Kemp

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Thanks I've just uploaded the same file and it stats pending so I will give it a few days.  Do I need to delete the old file as it is still there with an error against it.  Just hoping it wont mess up my YTD figures - thanks
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Rav, Community Manager

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Hi Sue,
No it won't affect your YTD because it hasn't been accepted due to the Software ID not being registered.
You won't be able to delete the erroneous pay event as we're required to retain them. Pay events that are in 'Draft' status are the only ones that can be deleted.