STP change in reckon product

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  • Updated 5 months ago
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Hi all,
I have been using Reckon hosted for 2 weeks, I have setup my reckon portal with govconnect and successfully upload STP. However 2 days ago I moved to using reckon enterprise because our internet connection is not that great. Now when i upload STP to govconnect it says successful but the file just doesn't show up. My question is do I need to make changes in my reckon portal because I set it up with hosted and now using enterprise? and if so not sure how to.
Thanks Leo    

Ok all good just found the option to add enterprise
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Pasta GoGo

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Posted 5 months ago

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Rav, Community Manager

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Hey Pasta,
Just checking.. you've managed to get this sorted?
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Pasta GoGo

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Hi Ray,
yeah all sorted, I had to add new product for enterprise in govconnect.
is it possible to remove the old product for hosted?

Cheers
Leo
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Rav, Community Manager

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Unfortunately not just yet, but its on the list for the team to add this functionality in a future update.