STP

  • 1
  • Question
  • Updated 1 month ago
When I try to upload my pay data I get this in red at the top of my screen ' instance.PayrollEvent.PayerAddressDetails.State is not one of enum values: NSW,QLD,NT,WA,TAS,SA,VIC,ACT. This then disappears and i am left with the upload screen. I have tried to watch the help video but it wont load ( i just get the spinning wheel of death, and yes my internet connection is good). i have no idea if my data has loaded but I presume not.
Help Please?
Photo of Michelle

Michelle

  • 140 Points 100 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Rav

Rav, Community Manager

  • 84,560 Points 50k badge 2x thumb
Hi Michelle,
I'd recommend you go back into Reckon Accounts Hosted and check that your Company Information section and also all employees have the correct State listed in their profiles.
Once you've corrected this, create a new pay event file in Hosted and submit it through GovConnect as normal.
Photo of Michelle

Michelle

  • 140 Points 100 badge 2x thumb
Thankyou Rav, it seems our company didnt have the state listed. Thanks again :)