STP

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Vicki Zhang
Vicki Zhang Member Posts: 1 ✭
edited June 2019 in Reckon Accounts (Desktop)
After I upload the STP through Reckon Portal, it comes with an error ATO message"we were unable to process your submission because we could not locate the submission that you have requested to be replaced". Contacted ATO and was advised that when I upload the file through reckon portal, it wasn't creating a new pay run lodge rather it was trying to do full file replacement. Since this was the first file that I am creating, there was no previous file can be replaced. Any reckon desktop user have the same issue?

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  • Suellen_9723293
    Suellen_9723293 Member Posts: 18 ✭
    edited June 2019
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    I'm using Payroll Premier, and both companies I process payroll for have this same message "the ATO were unable to process your submission because we could not locate the submission that you have requested to be replaced".  Our first pay event upload (fortnight ago) had the error message, it is now "contact the ATO" - noone there can apparently help me.  New pay events uploaded today and receiving same ATO message about no file to replace.  There is no option provided in GovConnect other than to say its a file replacement with a date selection drop-down option before it will allow the confirm button to be used in submitting the file

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