STP

  • 2
  • Problem
  • Updated 4 months ago
  • Not a Problem
After I upload the STP through Reckon Portal, it comes with an error ATO message"we were unable to process your submission because we could not locate the submission that you have requested to be replaced". Contacted ATO and was advised that when I upload the file through reckon portal, it wasn't creating a new pay run lodge rather it was trying to do full file replacement. Since this was the first file that I am creating, there was no previous file can be replaced. Any reckon desktop user have the same issue?
Photo of Vicki Zhang

Vicki Zhang

  • 80 Points 75 badge 2x thumb
  • so frustrated

Posted 4 months ago

  • 2
Photo of Suellen

Suellen

  • 172 Points 100 badge 2x thumb
I'm using Payroll Premier, and both companies I process payroll for have this same message "the ATO were unable to process your submission because we could not locate the submission that you have requested to be replaced".  Our first pay event upload (fortnight ago) had the error message, it is now "contact the ATO" - noone there can apparently help me.  New pay events uploaded today and receiving same ATO message about no file to replace.  There is no option provided in GovConnect other than to say its a file replacement with a date selection drop-down option before it will allow the confirm button to be used in submitting the file