STP error

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  • Updated 2 weeks ago
I keep coming up with the same error each week with my STP :
The value specified for an item does not match the item type (value = "`", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevntemp:OtherGivenNameT) Hint: The Pattern constraint failed.
I don't seem to have OtherGivenName in my Payroll so it is a bit difficult to find where the error is.
Some help would be appreciated.
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Simon

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Simon,
Which Reckon software are you running?

The error message shows that there is a special character in the a name field, specifically theĀ ` character which needs to be removed.
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Simon

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Premier Payroll 2019-20
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Simon

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I've gone through my Premier Payroll several times and I can't find "Other Given Name" anywhere, so it is hard to fix an error when there is no corresponding section to check through.