STP Error 'AddressDetailsPostal'

  • 2
  • Idea
  • Updated 2 weeks ago
What to do if you receive an error containing: 

The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

Check that your address information is correct in the Reckon Portal.  I couldn't update the address in the GovConnect area of the portal.  Go back to the portal log-in and update profile on the top RHS of the screen.  It did take a while but eventually the address appeared in the GovConnect area.

Don't try to replace the previous file with error message.  Upload a new file.  

I hope this helps.
Photo of Wendy

Wendy

  • 80 Points 75 badge 2x thumb

Posted 2 months ago

  • 2
Photo of Kim Chapman - COS Business Solutions

Kim Chapman - COS Business Solutions, Accredited Partner

  • 4,968 Points 4k badge 2x thumb
Hi Wendy

I had this same issue today, sometime after 3pm.  But only on one stp file, the next one lodged perfectly, same employer, same employees, just minutes apart.  ATO could not help me, my assumption is that it was some issue/bug at the time it was lodged.  Perhaps try to relodge maybe try an update event, otherwise, hopefully next week will correct it.  For me the next pay simply corrected the first one, because I was lodging consecutive progressive files.

Sorry I can't really help, but I found absolutely nothing wrong with my setup which could have been the course.

Kind Regards
Kim Chapman
www.cosbiz.com.au
Photo of Gaye

Gaye

  • 82 Points 75 badge 2x thumb
Thank you so much for this, I found the issue (hopefully) in the set up of address and company name in the Reckon Portal...

Will relodge and see what happens

Gaye
Photo of Wayne Gallagher

Wayne Gallagher

  • 70 Points
Could somebody let me know if a resolution to the error message "The element 'AddressDetailsPostal' in namespace 'http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato/payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found" has been successfully tested?

Thanks in anticipation
Wayne Gallagher
La Trobe Academy of Business
Photo of Rav

Rav, Community Manager

  • 83,506 Points 50k badge 2x thumb
Hi Wayne,
Yes there is, check out the Knowledgebase article below. The error message is covered in it -
Common ATO Errors with Single Touch Payroll