STP Error

  • 1
  • Problem
  • Updated 4 weeks ago
Hi, when i try to 'sent to GovConnect STP', it always shows 'An error occurred submitting single touch payroll details to the API'. i tried to fix every detal inculding special character in staffs information and the 38 characters of company name. Still come out the error.
Photo of HJA ACCOUNTANTS

HJA ACCOUNTANTS

  • 80 Points 75 badge 2x thumb

Posted 4 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 91,876 Points 50k badge 2x thumb
Hi there,

Ensure you have access to the STP subscription under the same Reckon Portal account as the Reckon One book.
To check this, go to the Reckon Portal > click Reckon GovConnect > the STP subscription must then appear under either the tab "GovConnect Subscriptions" OR "Shared with me".
If you do not have access to this STP subscription, then you will need to either create it if it hasn't been created already OR if it has already been created, then request the owner to share it with you.


Related info - An error occurred submitting single touch payroll details to the API
Photo of HJA ACCOUNTANTS

HJA ACCOUNTANTS

  • 80 Points 75 badge 2x thumb
Hi,
It's under the same reckon portal account, it's still shows error.
Photo of Rav

Rav, Community Manager

  • 91,876 Points 50k badge 2x thumb
Perhaps have a look at ALL the fields listed in the Knowledgebase article in my previous post.
Failing that, give our technical support team a buzz and a technician can take a closer look into this with you.
Photo of AIZ PA

AIZ PA

  • 60 Points
Hi, I met the same issue. I have checked all the criteria in the article.
I am wondering how I can delete the company information under GovConnect Subscriptions and setup it again.