Hi, when i try to 'sent to GovConnect STP', it always shows 'An error occurred submitting single touch payroll details to the API'. i tried to fix every detal inculding special character in staffs information and the 38 characters of company name. Still come out the error.
Ensure you have access to the STP subscription under the same Reckon Portal account as the Reckon One book. To check this, go to the Reckon Portal > click Reckon GovConnect > the STP subscription must then appear under either the tab "GovConnect Subscriptions" OR "Shared with me". If you do not have access to this STP subscription, then you will need to either create it if it hasn't been created already OR if it has already been created, then request the owner to share it with you.