STP Error for Finalise Year in Reckon Hosted 2019 R2

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Margaret Lokmer
Margaret Lokmer Member Posts: 33 ✭
edited August 2019 in Accounts Hosted
I use Reckon Hosted and have upgraded to 2019 R2. Payroll is run from two different Reckon licenses for the one ABN therefore I have submitted TWO different "Finalise Year" reports - one from each. I have the following errors:

First "Finalise Year" submission:
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.
- An unexpected error has occurred, try again. If problem persists, contact the ATO. Error code {Code}

Second "Finalise Year" submission:
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.
- An unhandled error occurred within Core Services. Record the details of the message and contact the agency service desk.

Any help would be very much appreciated.


Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited July 2019
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    Hi Margaret,
    Don't worry too much about this yet, both of these error messages are due to issues with the ATO's SBR2 service which handles STP (& other) transmissions. Its under extreme load at the moment and this morning (12 July) seems that its having some hiccups.

    My recommendation is that you submit your file again a little later today and confirm its status. At the moment the ATO is processing submissions in 1-2 days.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Margaret Lokmer
    Margaret Lokmer Member Posts: 33 ✭
    edited August 2019
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    Thanks for getting back to me so quickly Rav. VERY much appreciated. I will try and submit it again in a few hours.

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