STP Error - Have No Idea Why!

Di_9337847
Di_9337847 Member Posts: 29
edited June 2020 in Reckon Accounts (Desktop)
Hi all,

I uploaded our STP for the first time last week and it was marked as Pending.  I have gone in this morning to see what it happening and have received this error message

ATO STATUS

Error: Please click here to view ATO response messages.

which is fine except when I click on the link nothing happens therefore I can't work out what I have done wrong.

Has anybody else come across this and if so how to I get the link to open please.

We are on R2 Reckon Premier retail Edition

Many thanks

Di



Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Hi Di - you need to enable popups for Reckon.com on the browser you are using... each browser is a bit different - which one are you using?  Once this is done - you can click on that ATO link and view the error message.
  • Di_9337847
    Di_9337847 Member Posts: 29
    edited July 2019
    Ahh, doofus me!!  Thanks Linda, I must have just gone into overload when I saw the message and couldn't get in.  Sometimes we just need to take a time out!!
    Helpful advice from you as always :-)