STP ERROR MESSAGE- Phone Numbers

Dave_9720993
Dave_9720993 Member Posts: 5
edited August 2018 in Payroll Premier
 When attempting to upload STP file I am continuing to receive this error message-   instance.EmployeeData[35].Detail.PhoneNumber is not any of [subschema 0],[subschema 1]. I have made sure there are no gaps between all phone numbers with no change in error.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Hi Dave,
    A message like that usually means that the 36th employee (and possibly others) in the STP list needs attention in regard to the phone number field, make sure there are no brackets, dashes or other special characters or leading/trailing spaces before or after the phone number.

    Are you able review this?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Dave_9720993
    Dave_9720993 Member Posts: 5
    edited July 2018
    Thanks Rav that was exactly the problem.