STP Error Message

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Jamie_4554707
Jamie_4554707 Member Posts: 3 ✭
edited July 2019 in Accounts Hosted
I have uploaded my STP file and have received the following error - "ATO sent the poll response but the service failed to deserialize it".

I have supplied all the details on the portal Chat bar.  including the upload that was done along with the ATO receipt number.

nearly 24 hours ago,  with no reply.    Can reckon please offer some support ?

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  • Kyle
    Kyle Member Posts: 32 ✭
    edited June 2019
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    I have exactly the same error message when I uploaded my stp yesterday (first time I've ever had an error in the whole 12 months of uploading to STP) ...I too have asked for support through the portal chat bar and am also still waiting for a response.
  • Damon Baume
    Damon Baume Member Posts: 2 ✭
    edited June 2019
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    I'm had the same error with a number of files I up-loaded last night. Out of the batch two were successful and the rest have this error.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited June 2019
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    Hi guys,
    The cause of this message is a failure with the ATO's SBR2 service which handles STP transmissions. We've just been advised they experienced a massive failure yesterday evening which has resulted in these submissions not being accepted.

    For any pay events that you have with this message, I'd recommend uploading them again.
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  • Kyle
    Kyle Member Posts: 32 ✭
    edited June 2019
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    Thank you Rav. Do I upload the file as 'full file replacement' or just as normal (not ticking any boxes) ?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited June 2019
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    Just a normal one Kyle, the first one hasn't gone through so the Full File Replacement option can't replace it (if that makes sense).
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  • Jamie_4554707
    Jamie_4554707 Member Posts: 3 ✭
    edited June 2019
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    I have put through a new pay event.      Have since gone on to the ATO STP portal and found I now have two pay events for the same date.    

    Do I still need to do a finalise year event now ?   I am worried I will be duplicating so many of the same report
  • Kyle
    Kyle Member Posts: 32 ✭
    edited June 2019
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    I have uploaded as a normal stp and have had 'success'. Thank you Rav.

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