STP error

Options
Karina_7040700
Karina_7040700 Member Posts: 5 ✭
edited June 2020 in Accounts Hosted
My STP has come back with an error:

The agent number used with your ABN or Auskey is not related. If using Cloud authentication check the agent number and ABN. 


Not sure whether this is a Reckon Govt Connect issue or an ATO issue.  I tried Reckon tech support but a 45 minute wait.

Any ideas on where to start would be greatly appreciated.

Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Options
    Has your Software ID been registered with BAS/Tax agent with the ATO?   If you have an advisor lodging for you and their agent details are in the Company & Advisor info area of STP - then that software ID must be registered with them?
  • Jacqui Allen
    Jacqui Allen Member Posts: 238 ✭✭
    edited July 2019
    Options
    I had the same issue and yes I am the BAS agent for the client however the accountant bumped me off.  If you are lodging yourself simply remove the Company & Advisor  and share the company file they can still access, review and or lodge stp files.

Categories