STP errors on every submission

  • 1
  • Problem
  • Updated 7 days ago
We have been loding weekly pay events for STP since 01/07/18 and none have lodged yet. All have an error code and no events are showing on our business portal? 

I have been on the phone with the ATO and have an active SBR provider listed and they have checked the software ID matches the one on Reckon Gov Connect. ?

How do we fix this issue?
Photo of Zaly Campbell

Zaly Campbell

  • 244 Points 100 badge 2x thumb
  • frustrated

Posted 7 days ago

  • 1
Photo of Rav

Rav, Community Manager

  • 61,090 Points 50k badge 2x thumb
What is the specific error message appearing when you check the status of a pay event?