STP Errors - Unable to remove

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  • Updated 1 month ago
Hi All, I am trying to reconcile end of year report and have found that one of my employees gross appears to be wrong. I checked each pay run and checked against my spreadsheet and it appears to be wrong. I am unsure what has caused this as on May 31 I had errors when ATO was down and had to do an adjustment. The adjustment was submitted and approved yet there are still two with errors.

Two questions;
                1) How do I delete pay runs with errors
                2) How do I correct the Gross YE for employee when each pay run adds up correctly

Any help would be appreciated
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Michael Cameron

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Posted 1 month ago

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Rav, Community Manager

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Hi Michael, welcome to the Reckon Community.
Ok to tackle this, I think I need to provide some backstory.
The Pay Summary section in the STP app does not show a 'live' figure of what the ATO has on their end. Rather, it shows an accumulated total of all submissions regardless of their status ie. Success, Error, Pending etc plus any YTD pay balance that was entered for the employee when they were first set up. There are a few reasons for this, mostly technical.

You can't delete any sent submissions including those that have returned an error but in order to solve this, what you need to do is;

Tap on the EOFY Report 2019/20 option and go through the employee balances shown on-screen to verify they are correct.
If they aren't correct (which you're already confirmed they aren't), then you need to go out of there and create an adjustment in the app for each required employee and make their figures correct. Ensure that your adjustment is dated in the previous financial year, you can use 30 June 2020.

For example, if you see Employee A's Pay Summary figure as $40,000 gross pay whereas in reality it should be $35,000.00 then the adjustment you create for Employee A will be -$5000.00 gross pay.

Basically, what you need to do is ensure that the figures you see for each employee in the EOFY Finalisation Report is correct and what they should be in reality.
The reason I say this is, when you send through the EOFY finalisation report the figures you see in the report will go through and overwrite the current figures that the ATO have. This way you know that the numbers are right, provided that you've corrected them by performing the necessary adjustments.

There's a more detailed guide on this in our EOFY finalisation guide here -
End of Financial Year finalisation using the STP app