STP file failed upload with this message "Failed to save pay run event data." Why?

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STP file failed upload with this message "Failed to save pay run event data." Why and what should I do next?
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Jade

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Posted 4 months ago

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Rav, Community Manager

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Hi Jade,
Can you please try that upload again now and confirm with me if you receive that error message again?
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Kylie

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Hi Rav the error message when uploading STP is "invalid company information provided. check ABN, company name and branch number match those set in Reckon GovConnect STP for you company".  I have checked that the ABN and company name match the Reckon file to what is set up in GovConnect. not sure where to check the branch number though.
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Jade

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I have added a branch number and successfully submitted the file. Thank you all so much!!
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Kylie

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Hi Jade what is a branch number and where do you add it please?

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Jade

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Hi Kylie,
You add the branch number in Company Info, after your TFN.  If you don't know your branch number I think you can find it on the ABN Lookup or in your ABN details on the Australian Business Register.
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Jade

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Hi :) I did, tried a few times and get the same message.
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Rav, Community Manager

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Can you shoot through the JSON file that you're trying to upload in an email to community@reckon.com

I'll ask our STP experts to take a look. 
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Jade

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Doing it now. Thanks so much Rav!!!
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Jade

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I have added a branch number and successfully submitted the file. Thank you all so much!!
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Jade

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I have added a branch number and successfully submitted the file. Thank you all so much!!
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Diane Viskovich

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Hi Rav - I have just sent a file as well as I cant get it to work I keep getting the same error message