STP file still pending status after 4 business days
Tanya_9188937
Member Posts: 18 ✭
Hi, I uploaded my first STP file last week on Thursday 4th July & it's still pending. I know we were advised at peak periods it would take the ATO up to 3 business days to process but this has now been 4. Anyone else having the same issue? Or should I contact the ATO? Thanks in advance
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Comments
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Hi Tanya,
Click on the 'Detail' link on the pay event to view the most recent response from the ATO.
More info on how the status messages work here - STP submission status messages in GovConnectℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks for your assistance Rav, I was not aware that I had to click on the Detail link to get the status to update (now I know for this week). Status has now updated to "success" so happy days for me0
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I also have a pending pay run from 26th June on the mobile app? I rang the ATO and this has gone through? Help!! what do I do with the pending status? TIA0
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Hi. I have a client who has all their pays showing as pending (4 for this financial year) Yet we checked the ATO portal and they are all submitted successfully. The client wanted to find out if anything can be done so that the status shows correctly?
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has anyone has any answers re this? thanks0
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