The following error message appears when I try to upload my STP file:
instance.EmployeeData[30].Detail.Email is not any of [subschema 0],[subschema 1].
What does this mean and how do I fix it?
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120 Points
Posted 5 months ago
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122 Points
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444 Points
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444 Points
John G, Information Support Analyst
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27,360 Points
Hello All,
Yes, such errors point to the full details required for the submission have not been provided. go back to the source of the information in your programme and complete the required fields.
Sometimes the correct format is important. Check out this article for some items where exact matching and formats are important.
Hope this helps.
regards,
John
Yes, such errors point to the full details required for the submission have not been provided. go back to the source of the information in your programme and complete the required fields.
Sometimes the correct format is important. Check out this article for some items where exact matching and formats are important.
Hope this helps.
regards,
John
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444 Points
Thanks John. Stepped number 5 of your acticle sorted this issue for me.
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80 Points
I have the same issue - did have 2 employees but one corrected with the spaces issues on the phone numver - however after doing the same for employee 30 still no upload! What is even stranger is that all the other employees being added have spaces in the phone numbers with no issue instance.EmployeeData[30].Detail.PhoneNumber is not any of [subschema 0],[subschema 1 -
Rav, Community Manager
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64,608 Points
Hi Nici,
Can you please check the next employee in the list ie. the 31st employee in the list.
Can you please check the next employee in the list ie. the 31st employee in the list.
So I re did all the employees emails & phone numbers now get 
Rav, Community Manager
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64,608 Points
Hi Nici,
Check out the info in this article, it should help you get that fixed -
“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
Check out the info in this article, it should help you get that fixed -
“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
I have gone through all the company ID all seems good , is this my STP tile? Not much info on that, where can I amend this info
Robyn Kelly, Accredited Partner
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3,918 Points
If you all haven't fixed these issues check the employee listed 13th but also check the previous and the next employee. As per the article John has linked above, phone numbers can't have alpha characters only numeric. Would be interested to know what's causing the email issue though. Maybe an extra .com or something?
Reagrds, Robyn K
Reagrds, Robyn K
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120 Points
I have fixed my error. There was nothing wrong with employee 30 (or 29 & 31). I did have 2 email addresses in for an employee. Removed 1 email address and has now worked.
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92 Points
Thanks Linda. Exactly what was wrong with mine. Nothing to do with employee number 3.
John G, Information Support Analyst
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27,360 Points
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110 Points
instance.EmployeeData[39].Detail.Email is not any of [subschema 0],[subschema 1]
I keep getting this message and have gone through and checked all the email address and phone numbers and there is nothing wrong.
I keep getting this message and have gone through and checked all the email address and phone numbers and there is nothing wrong.
Rav, Community Manager
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63,940 Points
Hi Sylvia
That error message means that the email address field requires attention. In particular check the 40th employee in the STP list and review if there are any leading or trailing spaces before or after the email address, if there are, remove them. Also check if any of the employees have multiple email addresses listed.
That error message means that the email address field requires attention. In particular check the 40th employee in the STP list and review if there are any leading or trailing spaces before or after the email address, if there are, remove them. Also check if any of the employees have multiple email addresses listed.
