STP file won't upload in Reckon Portal
Comments
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Hi Karen
(You’ve posted your question in the Reckon Accounts Hosted (RAH) category rather than Reckon Accounts (RA) so am assuming you’re using RAH ? )
Unlike RA - because RAH is on Reckon’s servers (rather than on your local PC) - you need to have “downloaded” the STP File from Reckon’s server (the Q Drive) to your local PC drive (eg your C Drive) first.
You do this by clicking on the main Briefcase floating Icon button to access the “Download” Icon (the one in the screenshot with the downward arrow)
Once you’ve saved the File locally, it will then be visible to “Upload” it within the Reckon Portal process (as the Reckon Portal is online)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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I am having this same issue and can't work out why I can't upload the file - on RA not RAH
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Hey Shaz I lodge my RAH STP file straight from Hosted, I have no need to download to computer, but sometimes when things don’t go according to plan it’s an option
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@Kris_Williams This is an old post - Initially, the file was only able to be saved on Reckon's server (eg within the Hosted platform). Fortunately, this was addressed & rectified some time ago so is no longer the case! 😊
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Ah yes I see, I thought I was going crazy 😜
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