STP ISSUE - NO DATA RECEIVED

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  • Updated 3 weeks ago
I have done a pay run and through STP I sent the file to be uploaded to ATO through Reckon GovConnect but got the following screen:

I have exhausted all possible erroneous areas: Company Name, Address, Contact Name etc.  and I understand they are case sensitive too.  One thing seems not right is the address is absent and only part of my contact name is shown in the Company & Advisor Info screen:


Can anyone assist?
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Albert Choy

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Posted 3 weeks ago

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Rav, Community Manager

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Hi Albert,
In regard to the address data being missing, can you please try doing a hard refresh of the browser if you haven't already, that is Ctrl+F5. 

If that doesn't help, Can I obtain your permission for our devs to take a look at your book for further investigation?
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Albert Choy

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Hi Rav


Thank you for your reply.  I have tried it but the address and full name still failed to update!  If it is not too much trouble to you please have your development person to have a look at my book.  What logon information do you need?


Kind Regards


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Rav, Community Manager

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Hi Albert,
The most common cause of this is due to the business name between what is listed in your Book Settings and GovConnect STP. Your book must match exactly what is listed in GovConnect including case sensitivity.
You've mentioned you've already checked that, so instead I'll need to get one of our devs to see if there is anything more to it. We won't need your login information but instead, need you to share your Reckon One book with our dev for this purpose only.

The username that you need to share your Reckon One book with is chocolol2
There's info here on how to share your Reckon One book - 
RECKON ONE - Sharing your book on the Reckon Portal

Can you please let me know once that is completed and I'll ask him to take a look.

Thanks
Rav
(Edited)