STP MFA

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  • Question
  • Updated 4 weeks ago
Hi, each time I am trying to lodge my STP, I am having issues verifying MFA. Reckon technical support have now revoked my MFA a few times. This is now occurring each time I do payroll (fortnightly). Thanks for any help
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Bjorn Jonsson

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Posted 1 month ago

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Rav, Community Manager

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What are the issues you're experiencing specifically?
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Bjorn Jonsson

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i cant verify MFA. Now google authenticator is not generating a code. when authenticator was working, message received "please enter correct code"
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Bjorn Jonsson

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thanks
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Bjorn Jonsson

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HI Raj, I just rang support. They can't tell me the status of the revocation.
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Bjorn Jonsson

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Hi Raj, I haven't received any notification yet. Please advise course of action. Thank you
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Rav, Community Manager

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I've just given the Portal team a nudge on this to get it sorted. They've got a fair few revoke requests to get through at the moment but I've asked them to look at yours ASAP.

Cheers
Rav (not Raj)
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Rav, Community Manager

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Bjorn,
Can you please confirm if this has been resolved for you