STP not flowing through to ATO

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  • Updated 2 months ago
Apparently our STPs are not flowing through to the ATO in either of my companies.  I have received no error messages.  All uploads appear to have been sucessfull and have submitted in their status.  My Software ID's were obtained from when I set up the Portal and I lodged them with the ATO through the access manager in my ATO business portal.
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Shelley

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Posted 1 year ago

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Rav, Community Manager

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What is the ATO status message if you go into an individual pay event?
Click the 'Submitted' link on an individual pay event in the list in GovConnect STP and you'll see a status message from the ATO. This will state if its been successful or requires further review on your part.
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Shelley

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Varies.  Didn't realise you had to check for problems.  The error message needs to be on the first page
  • Your nomination with the software provider may not contain the correct Software ID in Access Manager.To resolve, please log on to Access Manager (AUSkey required), select ?my nominated software provider? and update the nomination, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID
  • An unexpected error has occurred. Please contact the Tax Office

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Michelle

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Hi Jemma,  In my list of STP summissions I have errors.  But I checked my stp lodgements the week after and the next submission ytd figures are correct.  So that is OK with ATO.

the software id was correct in the business portal access manager in my situation.

I have one employee that when I put in STP for the first time which was also the last pay for this employee has an error but has not been accepted by the ATO.  (You are able to check in the employee section in the Business Portal the lodgements that the ATO have received and accepted)  Reckon have advised that this will be included when I do finalise the FY.  Yet to be tested.   

I have issued this employee a printed payment summary for his records anyway.
As we have under 19 employees so it was optional to submit STP this year.
Waiting for the update with the Finalisation option for Reckon accounts plus.

Hope this helps.
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Jemma Lang

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Thanks Michelle for your input.

I have lodged 4 payroll periods for this client and none of them have gone through to the ATO.  I have checked in the ATO portal and none loged.  Back in Reckon Gov Connect they are all have a status of "error", neither Reckon or ATO are able to solve this for me.  So what to do??? Maybe Reckon might read this.
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Rav, Community Manager

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Hi Jemma,
It might be easier to create a new thread about this but just to cover off a few things..

I have been told by the ATO that there is an issue with the ATO communicating with Reckon. <snip> I am now told that it may be a few more weeks before this is fixed..
I'm really surprised to read this, as we do not have any issues with STP data transmission with the ATO whatsoever. I'd be very keen on getting more information on who you spoke with and what issue was referenced in this conversation so we can follow up on it.

Secondly, for your pay events that are in an Error status. What is the actual error response from the ATO? You'll find this by clicking the 'Detail' link on the respective pay event and the error response will be at the top of the page when you're in the pay event itself.

Cheers
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Jemma Lang

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This has been going on for 3 weeks with the ATO trying to sort it out.  Can I private message you the ATO reference number for the issue?  I tried to attached an image of the error but it will not upload its too large.
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Michelle

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you can copy and paste the ato error. in the comment box.
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Simon Hutchinson, Employee

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Hi Shelley

Both have failed because you have not registered a software id with the ATO from the GovConnect software indicating you are giving Reckon permission to submit. Please follow this information

https://help.reckon.com/customer-portal/products/govconnect/single-touch-payroll$portal-stp-software...

Thanks

Simon




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Rav, Community Manager

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Hi Shelley,
Can you please go through and submit a new pay event now please. Once that is done, please let me know and our dev will take a look at the log on our end of what is sending. 

I've responded in your other thread on this topic but I'll mention it here as well.. 
Full File Replacement should only be used if you've made a substantial error on a successfully submitted pay event ie. has been sent to the ATO and need to replace the whole file.

In your case, no pay events have been successfully submitted due to the Software ID issues so you need to be sending a normal 'new' pay event.
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Shelley

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Can you confirm that I dont send a full file replacement? I dont choose any of the boxes just select all the employees and the date of the latest payroll event?
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Rav, Community Manager

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Correct, don't select any of the options and it will sent as a normal new pay event.

Please advise once you've done it and sent through GovConnect.
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Shelley

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The Operating Trust file sent.  


ATO Messages


The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.


Error message
Your nomination with the software provider may not contain the correct Software ID in Access Manager.To resolve, please log on to Access Manager (AUSkey required), select ?my nominated software provider? and update the nomination, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID



The Trustee for Polaris Marine Trust No. 1
14/8/18    Your nomination with the software provider may not contain the correct Software ID in Access Manager.To resolve, please log on to Access Manager (AUSkey required), select ?my nominated software provider? and update the nomination, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID

16/8/18 
Error message
The value specified for an item does not match the item type (value = "(03) 51555582", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:TelephoneMinimalN) Hint: The Pattern constraint failed.

(Edited)
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Nicole

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I am receiving a similar error after I have submitted my data to the ATO.  Any ideas how this can be fixed?

Error messages

  • The value specified for an item does not match the item type (value = "Deductions uniforms", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevntemp:TypeC) Hint: The Enumeration constraint failed.
  • The value specified for an item does not match the item type (value = "Deduction mobile phone", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevntemp:TypeC) Hint: The Enumeration constraint failed.